Mike Kelly

Recent Posts

Claims Insight: Keeping Balance

by Mike Kelly on 21 February 2019

One of the biggest challenges facing our industry today is the ability to achieve work-life balance. Hard to define, the definition of work-life balance varies depending on the individual and their priorities. The young, single rookie looking to...

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Insurance, Claims Insight

Claims Insight: Exceeding Customer Expectations

by Mike Kelly on 22 January 2019

A successfully handled claim is measured by the overall cost, quality, performance and customer experience. While overall quality and performance are contributing factors to a good customer experience, attention within the industry is turning...

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Insurance, Claims Insight

Claims Insight: Encircle the Globe

by Mike Kelly on 18 December 2018

In an age of electronic commerce and cloud computing, customer expectations are steadily growing. Businesses across the globe are looking for new platforms to enhance their service, and in turn, are discovering Encircle. In the global environment...

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Insurance, Claims Insight, Mike Kelly

Claims Insight: Reducing Administrative Burden

by Mike Kelly on 4 December 2018

As a result of the constant desire to improve performance, insurance claim processes are always evolving. Nobody knows that more than Project Managers in the field, who are being given more authority to process claims, while also being the eyes...

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Insurance, Claims Insight, Mike Kelly

Claims Insight: Making Encircle Part of Your Catastrophe Protocol

by Mike Kelly on 20 November 2018

The biggest challenge facing the insurance industry today is managing catastrophic events. With ever-increasing occurrences of extreme weather events in highly populated areas, servicing claims effectively has become a growing priority. Global...

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Insurance, Claims Insight, Mike Kelly