Mike Kelly

Recent Posts

Claims Insight: Embracing Change, Running a Successful Pilot

by Mike Kelly on 3 May 2019

Claims processes are always evolving; searching for new ways to improve performance and the customer experience. Yet, it’s hard to leave legacy programs entrenched in processes that adjusters are familiar with behind. Even if there is a desire...

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Insurance, Claims Insight

Claims Insight: Finding Best Value Through Controlling Costs

by Mike Kelly on 27 March 2019

The primary focus of insurance vendor programs is to provide the ultimate customer experience while demonstrating savings. However, there is a polarity between these two objectives: the more savings you try to extract from a vendor, the more...

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Insurance, Claims Insight

Claims Insight: Keeping Balance

by Mike Kelly on 21 February 2019

One of the biggest challenges facing our industry today is the ability to achieve work-life balance. Hard to define, the definition of work-life balance varies depending on the individual and their priorities. The young, single rookie looking to...

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Insurance, Claims Insight

Claims Insight: Exceeding Customer Expectations

by Mike Kelly on 22 January 2019

A successfully handled claim is measured by the overall cost, quality, performance and customer experience. While overall quality and performance are contributing factors to a good customer experience, attention within the industry is turning...

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Insurance, Claims Insight

Claims Insight: Encircle the Globe

by Mike Kelly on 18 December 2018

In an age of electronic commerce and cloud computing, customer expectations are steadily growing. Businesses across the globe are looking for new platforms to enhance their service, and in turn, are discovering Encircle. In the global environment...

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Insurance, Claims Insight, Mike Kelly