Every year millions of people make promises to themselves on the first day of the new year. For restoration contractors, now is the time to reflect on last year’s outcomes and create a plan for the future to grow your business. As in your personal life, you can do this through New Year's resolutions.
Adapt To New Technology
As the industry changes, so should your business! Be proactive and adapt to changes in technology. Take for example Amazon - they’ve revolutionized the retail industry. Amazon is the leading retail platform for all product types and they’ve been able to get their products into their customers’ hands in an unbeatable time. As the leader in their industry, Amazon is always innovating and adapting to stay on top and that's what we recommend for all companies. Within the restoration industry, the latest technology can simplify interactions, streamline workflows, reduce cycle times, and improve the customer experience.
Up Your Restoration Game
As your business evolves, should should you. There are a number of courses and certifications available to restoration contractors. Some of these courses are made available by the Institute of Inspection Cleaning and Restoration Certification (IICRC) and the Restoration Industry Association (RIA). The RIA provides some of the most advanced courses in the industry including Certified Restorer® (CR), Water Loss Specialist (WLS), Contents Loss Specialist (CLS), and Certified Mold Professional (CMP).
Improve your Net Promoter Score
Your Net Promoter Score (NPS) predicts the growth of your business and tracks customer experience. To calculate your Net Promoter Score, survey your customers and ask them how likely they are to recommend your business to friends and colleagues on a scale of 0-10. Respondents are grouped into categories based on their responses. These categories are called Promoters (score 9-10), Passives (score 7-8), and Detractors (score 0-6). Next, subtract the percentage of Detractors from the percentage of Promoters to find your Net Promoter Score.
Tips for increasing your Net Promoter Score:
- Educate your employees and stress the importance of having a good score
- Encourage Promoters to share their experience on social media
- Ask Detractors what went wrong
- Always respond to customers
Improve Employee Retention
Finding the right people, training them, and integrating them into your company takes time and money. Contrary to what you may think, the best strategies for retention are not always financial. Employees also consider growth opportunities, company culture, and work-life balance to be very important to them. A few ideas to increase employee retention include helping employees to define their career roadmap, investing in their job training and certifications, and proper onboarding.
Be Proactive - Not Reactive
One of our goals at Encircle is to help restoration contractors make proactive decisions that impact the efficiency of their operations. A lack of clear information provided within the job assignment or directly from the policyholder can lead to over investing or underinvesting in a job. Remote visibility into a claim can save you time, money, and can help make your team more proactive.
Restoration contractors make and lose money in the field, that's why Encircle was built mobile first for tactile-oriented field workers. Let us show you why Encircle is the leading field documentation and productivity tool for restoration contractors!
We wish you and your team the best in 2019!