As Contractor Vendor Programs evolve, and KPIs and SLAs become more challenging, contractors are being held to the task of trying to outperform. Continuous improvement is the foundation of any successful performance-based program. However, there...
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As Contractor Vendor Programs evolve, and KPIs and SLAs become more challenging, contractors are being held to the task of trying to outperform. Continuous improvement is the foundation of any successful performance-based program. However, there...
With the industry experiencing many acquisitions and mergers, the search for a comprehensive claims management platform is becoming increasingly important. As both insurance companies and restoration contractors continue to search for...
Claims processes are always evolving; searching for new ways to improve performance and the customer experience. Yet, it’s hard to leave legacy programs entrenched in processes that adjusters are familiar with behind. Even if there is a desire...
The primary focus of insurance vendor programs is to provide the ultimate customer experience while demonstrating savings. However, there is a polarity between these two objectives: the more savings you try to extract from a vendor, the more...
One of the biggest challenges facing our industry today is the ability to achieve work-life balance. Hard to define, the definition of work-life balance varies depending on the individual and their priorities. The young, single rookie looking to...
A successfully handled claim is measured by the overall cost, quality, performance and customer experience. While overall quality and performance are contributing factors to a good customer experience, attention within the industry is turning...
In an age of electronic commerce and cloud computing, customer expectations are steadily growing. Businesses across the globe are looking for new platforms to enhance their service, and in turn, are discovering Encircle. In the global environment...
As a result of the constant desire to improve performance, insurance claim processes are always evolving. Nobody knows that more than Project Managers in the field, who are being given more authority to process claims, while also being the eyes...
The biggest challenge facing the insurance industry today is managing catastrophic events. With ever-increasing occurrences of extreme weather events in highly populated areas, servicing claims effectively has become a growing priority. Global...
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