Thoughts from our CEO: Efficiency

By Paul Donald on November 12, 2019

Building a sustainable business in our fast-changing world is tougher than at any point in history. We're all forced to strive for greater efficiency, or risk becoming obsolete. That’s the case whether you're a restoration contractor, independent adjusting firm, or insurer. The challenge is having enough visibility and control over your business to be able to change and adapt.

Most companies look to their claim management or project management system to help them. These are critical systems for managing historical data but to proactively build for the future, you need to be able to influence positive outcomes throughout the claims process.

This requires visibility into the activities of all workers, whether staff or third parties, and being able to assess and leverage the data they capture in real time. Often these workers have heavy workloads with little time for administrative work. This complicates the efforts to drive efficiency. Defining best practices to make their lives easier, with less administrative work is important. When it’s done right, there should be a more harmonious working relationship between the claim admins and the field teams. When your field and office teams are able to work in parallel and they are confident in their decisions, you will have the ability to truly be more efficient. 

Ask my team how we can help you build greater efficiency and profitability into your business.

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Topics: Restoration

About the Author: Paul Donald

Paul Donald

CEO & Co-Founder of Encircle, Paul is an accomplished entrepreneur and technology executive with over 25 years of experience solving productivity issues with innovative technology. Prior to co-founding Encircle, he was the COO at PushLife which was acquired by Google in May 2011. Paul spent the prior decade on the senior executive team at BlackBerry and was also the Founder and CEO at PeerDirect, which he sold to Progress Software in 1999. Paul is an active mentor, coach, and angel investor in Canada’s Technology Triangle.